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The image shows a logo with the letters "LVR" in large font, with a mountain-like symbol to the left of the "L" and the word "MANAGEMENT" below the logo.
The image shows a logo with the letters "LVR" in large font, with a mountain-like symbol to the left of the "L" and the word "MANAGEMENT" below the logo.

Maintenance Requests

Need to submit a
maintenance request?

Submit and track maintenance requests through the RentCafé Resident Portal. Simply click the RentCafé Resident photo or text to be taken to the Portal's landing page, and follow the directions below to create your account.

New to the portal?

  1. Click RentCafé Resident to open the portal.
  2. Click Login in the upper-right corner, then select Create a resident account.
  3. Enter your property address, choose it from the dropdown, and click Find Property.
  4. Complete the required information and select Create Account.

Once your account is linked to your LVR property, you can submit maintenance requests and make payments in one convenient place.

A logo with a cup of coffee and the words "RENT Cafe Resident" in front of it.

Maintenance Request Update

Still using our website request form?

You can continue using the Submit a Maintenance Request button below during our transition to the RentCafé Resident Portal.

This website form submission method will be discontinued on December 31, 2026. After that date, all maintenance requests must be submitted exclusively through the RentCafé Resident Portal.

We encourage you to register now using the instructions above so your account is ready before the transition.

Maintenance Request

Please complete our maintenance request form to describe the issue and provide access instructions.

Submit a Maintenance Request

The request form opens in a new tab.

Before You Request Maintenance

Some common household issues can be resolved with a few simple checks. Please review the troubleshooting guides below and complete the steps that apply to your home before submitting a non-emergency maintenance request. Your lease outlines your maintenance responsibilities.

Avoid a $50 Trip Charge

A $50 trip charge will be assessed if the maintenance technician determines that the issue could have been resolved through simple tenant troubleshooting, such as resetting a tripped outlet or replacing dead thermostat batteries. If you are unsure whether a step is safe or appropriate, contact LVR for guidance before attempting it.

Select a topic to watch a how-to video:

Videos open on YouTube in a new tab. Equipment varies; follow the instructions for your specific model.

Clearing a jammed garbage disposal and resetting it

Turn the disposal off and disconnect its power before attempting to free a jam. Never place your hand inside. Use only your model's approved unjamming method; report leaks or a jam that will not clear.

Watch video

Resetting a tripped GFCI outlet

Check for an outlet with TEST and RESET buttons when nearby outlets lose power. With dry hands and no signs of damage or moisture, unplug connected devices and try one reset. If it trips again or will not reset, contact maintenance.

Watch video

Checking and resetting a tripped circuit breaker

Unplug devices on the affected circuit before trying one reset. Only operate accessible switches in a dry, undamaged panel. Never remove the panel cover or touch wiring. If the breaker trips again, leave it off and contact maintenance.

Watch video

Using a plunger to clear a minor toilet clog

Follow the plunging portion of this video only; leave augers and further repairs to maintenance. Stop flushing if the water rises. Do not use chemical drain cleaners. Report recurring clogs, sewage backups, or multiple blocked drains promptly.

Watch video

Checking and replacing your air-conditioning filter

Turn the system off before replacing an accessible filter. Use the correct size and type, follow the airflow arrow, and replace it on the schedule provided by LVR. Contact us if the filter is difficult to access safely.

Watch video

Replacing thermostat batteries

If your battery-operated thermostat has a blank display or low-battery message, check its batteries. This video demonstrates Honeywell models; your thermostat may differ. Also confirm the correct heating or cooling mode and temperature setting.

Watch video

Still Need Help?

If these checks do not resolve the issue, submit a maintenance request and tell us what you have already tried.

Do not delay reporting an urgent problem to troubleshoot.

Report active leaks, sewage backups, electrical hazards, and loss of heating or cooling in dangerous temperatures immediately using LVR's emergency maintenance instructions. For a gas smell or a sounding smoke/carbon monoxide alarm, leave the home and call 911 or the gas utility from a safe location. Do not attempt wiring, gas, or internal appliance repairs.